Job Title: Level 1 Support Engineer – Digital Marketing Team

Industry: Cloud Hosting / Digital Marketing / IT Services
Location: Pakistan (supporting US, UAE, Australia, and global clients)

Job Summary

We are looking for a Level 1 Support Engineer to join our Digital Marketing Team. This role bridges technology and marketing — ensuring that websites, campaigns, analytics, and customer-facing platforms run smoothly. The ideal candidate will provide technical support for marketing tools, troubleshoot website/hosting issues, and assist with digital campaigns to enhance customer experience and business growth.

Key Responsibilities

Technical Support

• Provide first-line support for marketing-related tools (WordPress, CRM, email marketing platforms, analytics dashboards, ad managers, etc.).
• Troubleshoot basic website, hosting, and integration issues for campaigns and landing pages.
• Assist with tracking setup (Google Analytics, Tag Manager, pixels).

Digital Marketing Operations Support

• Support campaign launches by ensuring all links, landing pages, and tracking codes are functional.
• Work with the digital marketing team to test and QA ads, emails, and automation workflows.
• Help maintain SEO tools, keyword tracking, and reporting dashboards.

Client/Team Assistance

• Respond to internal tickets and requests from the Digital Marketing team.
• Document issues, resolutions, and best practices for recurring problems.
• Escalate advanced technical issues to Level 2 engineers or developers.

Data & Reporting

• Generate weekly reports on campaign performance metrics (traffic, leads, conversions).
• Track and report technical issues that impact marketing performance.

Continuous Learning

• Stay updated with marketing technologies and tools (Meta Ads, Google Ads, HubSpot, SEMrush, etc.).
• Participate in internal training for both IT troubleshooting and digital marketing basics.

Qualifications

Education

• Bachelor’s degree in Computer Science, IT, Marketing Technology, or a related field.

Experience

• 1+ year experience in technical support, IT helpdesk, or digital marketing support.
• Experience with WordPress, hosting environments, or CMS platforms is a strong plus.
• Familiarity with Google Analytics, Ads platforms, and marketing automation tools preferred.

Skills

• Strong troubleshooting skills (websites, hosting, integrations).
• Basic knowledge of HTML/CSS/JS (for minor fixes).
• Understanding of digital marketing workflows (SEO, PPC, email, social media).
• Proficiency in CRM and reporting tools.
• Strong communication and teamwork skills.

Attributes

• Tech-savvy with a problem-solving mindset.
• Ability to handle multiple tasks in a fast-paced environment.
• Eager to bridge IT and Marketing for smarter business growth.
• Proactive and detail-oriented.

Working Conditions

• Full-time role with flexible working hours.
• Hybrid/Remote options based on company policy.
• Opportunity to grow into Digital Marketing Specialist or Support Engineer (Level 2) roles.

Application Process

Interested candidates should submit their resume and cover letter highlighting their technical and digital marketing support experience.

Apply via our job portal, Indeed, or by emailing your CV with the subject: Level 1 Support Engineer – Digital Marketing.