I changed my client’s password and now he can’t login to FTP
Sometimes, the FTP passwords get knocked out of whack when you change an account password. If this happens, choose the ‘resync ftp passwords’ link in your WHM and all should be well again.
Continue Reading...What is WHM – WebHostManager?
WebHost Manager is your reseller control center. WHM is used to set up and manage accounts, monitor bandwidth and services, and keep track of your customers. WHM is a very simple interface, and allows you a quick, point-and-click method of managing your hosting business.
Continue Reading...How does the Cpanel Branding feature works in WHM?
The Cpanel branding feature is very simple to use. Simply place an image called cp.gif, cp.jpg, or cp.png in the folder in your home directory called /cpanelbranding/bluelagoon. (full path to directory is /home/username/cpanelbranding/bluelagoon) Once you place an image there, it will replace the ‘cpanel’ image at the top of your users’ cpanel. That’s all there […]
Continue Reading...“Ouch! That username is taken” when I try to create an account. But I deleted it!
Sometimes, Cpanel doesn’t fully delete usernames when you terminate an account. The easiest way around this is to create another username. If this is not an option, you can open a trouble ticket with us and we will delete the remnants. *note: when deleting accounts ALWAYS let WHM finish everything it’s doing. You’ll know it’s […]
Continue Reading...How do my clients access cpanel?
Your clients can access cpanel any number of ways: Through YOUR domain. http://www.RESELLERDOMAIN.com/cpanel/ Through the server hostname: http://www.server.hostname.com/cpanel/ (the server host name is in your setup email) If propagation has completed, they can reach it through http://www.domain.com/cpanel/
Continue Reading...What Cpanel skin do you recommend for my clients?
We recommend the BlueLagoon theme. Yes, the X skin is a bit snazzier looking, but BlueLagoon is just better organized. Using BlueLagoon will cut down on support tickets by people who can’t find features in their Cpanel, which is very important.
Continue Reading...Should I put a www when creating an account?
No, you should never do this. Where it says ‘domain’, please enter just domain.com with no www. Entering the www will cause all kinds of problems with the account.
Continue Reading...I just hosted a domain and it doesn’t work. Why?
The domains that you add in WHM are still subject to at least 48 hours propagation time. That means, after you point the domain to the correct nameservers, it will take 48 hours to begin to work.
Continue Reading...Can I personalize Cpanel for my own company name?
Yes, you can. To accomplish this, you can use the Cpanel branding feature, as explained below: The Cpanel branding feature is very simple to use . Simply place an image called cp.gif, cp.jpg, or cp.png in the folder in your home directory called /cpanelbranding/bluelagoon. (full path to directory is /home/username/cpanelbranding/bluelagoon) Once you place an image […]
Continue Reading...Reseller Account Basics
Our reseller accounts allow you to create and manage your own hosting customers via the Web Host Manager (WHM) control panel if you have linux based servers, or else, Web Site Panel (WSP) for your windows based server. Web Host Manager (WHM) AND/OR Website Panel (WSP) is the main control panel that controls every aspect […]
Continue Reading...