I can’t login to my site control panel
If you are experiencing problems login into your control panel, please check:
1) Make sure that you are using proper admin URL/link to your control panel – as specified in your Welcome email. If you are waiting for your domain to propagate you will need to use the alternative access link as specified in your Welcome email.
2) IMPORTANT: IF YOU HAVE A FIREWALL ON YOUR COMPUTER/NETWORK PLEASE ALLOW OUTSIDE CONNECTIONS TO INTERNET PORT 19638. BLOCKING THE CONNECTION TO PORT 19638 – WILL PREVENT YOU FROM ACCESSING OUR WEB BASED SITE CONTROL PANEL. FOR MORE INFORMATION PLEASE REFER TO YOUR FIREWALL DOCUMENTATION OR CONTACT YOUR SYSTEM/NETWORK ADMINISTRATOR
3) Double check your username and password – your username should not contain any upper case letters.